Zed Pay generally operates on a strict "No Refunds" policy for transactions, including recharges and bill payments.
Exceptions to this policy may occur in specific circumstances, such as technical errors resulting in multiple charges for the same transaction. In such cases, Zed Pay will assess and, at its discretion, consider refund requests on a case-by-case basis.
Users may cancel pending transactions on Zed Pay before completion.
Once a transaction is successfully processed, it cannot be canceled. Users are advised to ensure accuracy before confirming transactions.
Technical Errors: If a technical error occurs during a transaction resulting in incorrect charges or failure to deliver the intended service, users may contact Zed Pay's customer support for resolution.
Fraudulent Activity: In the event of suspected fraudulent activity, Zed Pay reserves the right to investigate and take appropriate action, including canceling transactions and blocking accounts.
Users with queries, concerns, or refund requests related to transactions on Zed Pay can contact our customer support team at [email protected]
Zed Pay reserves the right to update or modify this refunds and cancellation policy. Users will be informed of any changes.